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Privacy Policy

ECUFiles.shop
Business name: Kovacs.cloud
Registered address: 1141 Budapest, Szugló utca 82., Hungary
Email: info@ecufiles.shop
Website: https://ecufiles.shop
Last updated: 25 October 2026

1. Introduction

This Privacy Policy explains how ECUFiles.shop collects, uses, stores and protects personal data when you visit our website, create an account, place an order, download digital products or contact us.

We aim to process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

2. Data Controller

The data controller responsible for the processing of personal data through this website is:

Business name: Kovacs.cloud
Address: 1141 Budapest, Szugló utca 82., Hungary
Email: info@ecufiles.shop
Website: https://ecufiles.shop

The final published policy should identify the full registered legal name of the business if it differs from the trading name above.

3. Personal Data We Collect

Depending on how you use our website, we may collect the following information.

Account and contact information

  • Name and surname.
  • Email address.
  • Username and account details.
  • Billing address and country, where required.

Order and transaction information

  • Order number and date.
  • Purchased products and order status.
  • Billing and invoicing information.
  • Payment status, transaction references and refund records.

Download information

  • Download permissions and access records.
  • Download timestamps and related order information.

Technical information

  • IP address, where collected.
  • Browser and device information.
  • Server logs and security events.
  • Website usage information, where analytics tools are enabled.

Customer communications

  • Emails, support requests, complaints and other information you provide when contacting us.

We do not intentionally store complete payment card details unless a specific, properly disclosed and legally compliant payment arrangement requires it. Payment card processing is expected to be handled by the payment provider selected for the store.

4. Purposes and Legal Bases for Processing

We process personal data for the following purposes.

Order processing and digital delivery

We use your contact details, order information and relevant billing information to process orders, confirm payments, provide download access and manage customer accounts.

Legal basis: performance of a contract or steps taken at your request before entering into a contract.

Payment processing and fraud prevention

We use relevant transaction information to verify payments, manage refunds and help prevent fraudulent activity.

Legal basis: performance of a contract, compliance with legal obligations and, where appropriate, our legitimate interests in protecting the business and customers.

Customer support

We use your information to respond to enquiries, resolve download issues and manage complaints.

Legal basis: performance of a contract, compliance with legal obligations or legitimate interests, as applicable.

Accounting and tax compliance

We process relevant transaction and invoicing information to meet accounting, tax and record-keeping requirements.

Legal basis: compliance with legal obligations.

Website operation and security

We may process technical information to maintain the website, investigate technical problems, prevent abuse and protect against security incidents.

Legal basis: legitimate interests, where permitted by applicable law.

Analytics and marketing

If analytics, advertising or marketing tools are enabled, we will process personal data for those purposes only where there is a lawful basis and any required consent has been obtained.

You may withdraw consent where processing relies on consent.

5. Hosting and WooCommerce

Our website uses WordPress and WooCommerce to operate the online store.

Our hosting provider is IONOS UK. Hosting and infrastructure services may involve the processing of technical information, server logs and other data required to operate, maintain and secure the website.

WooCommerce may process customer account details, order information, billing data and digital download permissions as part of the store’s normal operation.

The precise data processed depends on the configuration of the website and the plugins and services installed.

6. Payment Service Providers

The payment providers used by ECUFiles.shop have not yet been finalised.

When a payment provider is selected, this Policy should be updated to identify the relevant provider or providers and explain their role in processing payment information.

Payment providers may process transaction details, billing information, fraud-prevention information and other data required to complete a payment.

Depending on the provider and the applicable arrangement, the provider may act as an independent data controller or process data on our behalf.

Customers should also review the privacy notice of the payment provider available at checkout.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies for:

  • Essential website functionality.
  • Shopping cart and checkout operation.
  • Customer authentication and account access.
  • Security and fraud prevention.
  • Analytics or advertising, if enabled.

Strictly necessary cookies may be used where legally permitted.

Non-essential analytics, advertising and tracking technologies will be used only with consent where required by applicable law.

You can manage your preferences through the website’s cookie settings, where available, and through your browser settings.

The exact cookies, providers, purposes and retention periods must be confirmed against the website’s actual configuration before publication.

8. Who We Share Personal Data With

Where necessary and lawful, we may share personal data with:

  • IONOS UK and other relevant hosting or infrastructure providers.
  • Payment service providers selected for the store.
  • Email and communication service providers.
  • Website security and technical support providers.
  • Accounting, tax and professional advisers.
  • Public authorities, courts or law enforcement agencies where required by law.

Analytics and advertising providers may also receive information if such services are enabled and their use is lawful.

We do not sell customers’ personal data.

We seek to ensure that third-party providers process personal data under appropriate contractual and legal arrangements.

9. International Data Transfers

Some service providers may process personal data outside the European Economic Area.

Where applicable data protection law requires safeguards for international transfers, we will rely on an appropriate legal mechanism, such as an applicable adequacy decision or Standard Contractual Clauses.

Information about relevant safeguards may be requested by contacting info@ecufiles.shop.

The actual transfer arrangements depend on the providers and services used by the website.

10. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Policy, subject to applicable legal obligations.

Retention periods depend on the type of information and the reason it is processed.

  • Customer accounts: while the account remains active, unless deletion is requested and retention is not otherwise required.
  • Orders, invoices and accounting records: for the periods required by applicable law.
  • Customer support records: for as long as necessary to resolve the matter and maintain appropriate records.
  • Download and security logs: for a period reasonably necessary for delivery, security, fraud prevention and dispute resolution.
  • Marketing information: until consent is withdrawn or the information is otherwise no longer required, where applicable.
  • Cookies: according to the lifespan of each cookie and the applicable consent requirements.

When information is no longer needed, we will delete or anonymise it where appropriate.

11. Your Rights Under the GDPR

Where applicable, you have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal data.
  • Request restriction of processing.
  • Object to processing based on legitimate interests.
  • Request data portability where applicable.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with a competent data protection supervisory authority.
  • Seek a judicial remedy where available under applicable law.

To exercise your rights, contact info@ecufiles.shop.

We may need to verify your identity before responding to a request. We will respond within the time limits required by applicable law.

Some information may need to be retained where a legal obligation or another lawful basis requires it.

12. Data Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.

Depending on the website configuration, these measures may include access controls, secure connections, software updates, backups and security monitoring.

No online service can guarantee absolute security.

If a personal data breach occurs, we will take the steps required by applicable law, including notifying the relevant supervisory authority or affected individuals where legally required.

13. Children’s Privacy

ECUFiles.shop is not intended to encourage purchases by children who are unable to enter into the relevant contract under applicable law.

We do not knowingly collect children’s personal data unlawfully. If you believe a child has provided personal data to us unlawfully, contact info@ecufiles.shop so that we can investigate and take appropriate action.

14. Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices of third-party websites. Please review their respective privacy policies before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Policy to reflect changes to our business, website configuration, service providers or applicable law.

The latest version will be published on this page with its updated revision date.

Where required, we will provide additional information or obtain consent before introducing new processing activities.

16. Contact and Complaints

For privacy-related enquiries or to exercise your data protection rights, contact:

Kovacs.cloud — ECUFiles.shop
1141 Budapest, Szugló utca 82.
Hungary
Email: info@ecufiles.shop
Website: https://ecufiles.shop

You may also lodge a complaint with the competent data protection supervisory authority.

For Hungary, the supervisory authority is:

Nemzeti Adatvédelmi és Információszabadság Hatóság (NAIH)
Website: https://www.naih.hu/